The address of the hotel is stated at the top of the hotel’s page and on your booking confirmation.

Immediately below the room type there is a list of what is and is not included in the room price. All extra facilities or requests that are not included in this list have to be arranged directly with the hotel after making your reservation (i.e. Parking, shuttle service etc.).

Customer Service by phone

US   1 888 850 3958
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)
Soporte en Español:   1 866 938 1297
International     +44 20 3320 2609


Other countries:    

Argentina   0800 4441795
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Austria   0810 555 701
Australia   1 800 058744
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Belgium   0781 660 92
Brazil      0800 891 1712
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Canada      1 866 492 3245
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)
Support en Français:   1 866 493 3497

Switzerland   0848 101 717
China     the North:   10 800 712 2364
the South:   10 800 120 2364
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Germany   0180 1000496
Denmark   8088 3044
Spain   901 988502
Finland   0800 914 749
France      0820 600 093
Greece      00800 127605
Ireland   1850 930484
Iceland   800 8232
Italy      840 999 878
Japan     0066 33 133069
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Mexico   001-877-396-6197
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Netherlands   0800 0201517
Norway      800 195 73
New Zealand   0800 451596
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)

Poland   00800 1213175
Portugal  8008 14307
Russian Federation   810 8002 5354011
Sweden      0200 884 717
United Kingdom   0845 0805012

United States of America   1 888 850 3958
Monday to Friday: 2:00 - 0:00 (EST)
Saturday and Sunday: 4:00 - 18:00 (EST)
Soporte en Español:   1 866 938 1297

South Africa   080 0981007
International     +44 20 3320 2609

We advise to book a room according to the number of guests that will occupy it. Should you not find a room that can accommodate all guests, please ensure to check the hotel’s policy for children and extra beds/cots. When the hotel accepts extra beds/cots and/or children in their policies, please add the request for the extra bed/cot and the age of the children in the guest comments box. The hotel will do their utmost to accommodate your request. The extra cost will not be included in the total reservation price. In order to guarantee the request and the price please contact the hotel directly on the contact details provided on your confirmation. Booking.com cannot confirm this arrangement for the hotel.

If available, parking facilities and costs will be stated in the section "Hotel Facilities" – "Guest Parking". If stated that the parking requires booking in advance please contact the hotel directly. You will find the hotel’s contact details in the confirmation email.

Your PIN code is a 4 digit randomly generated number. The unique combination of your book number and PIN code will allow access to view, change or cancel your reservation and as such please keep your PIN code confidential.

Yes you sure can. Please ensure that you enter your credit card details correctly as there is very limited time for us or the hotel to contact you in the event that your card is not valid or is incorrect. Please note: It may take some time to securely transmit your reservation to the hotel.

After the 4 steps of the booking process you need to click on "make the reservation". You will then see a confirmation page with your book number and PIN code, your booking is now confirmed. For future reference, please write or print your book number and pin code. You will receive an email confirmation on the email address provided during the reservation process.